Privacy Policy
This policy explains what Hyland Services, LLC collects through hylandservices.com, how we use it, what we intentionally keep out of conversion analytics, and how to contact us about privacy.
Information you provide
When you submit a service request, we may collect your name, phone number, email address if provided, service address, city, service type, urgency, customer type, preferred timing, and the description you provide about the problem.
Home-warranty, property-management, landlord, and commercial requests may include an organization name, dispatch number, work-order number, purchase-order number, or similar routing reference.
If you choose to upload them, we may receive photographs and PDF documents that help explain the equipment, condition, fault code, piping, leak, damage, or other service issue.
Conversion and operational tracking
Hyland records limited website conversion events so we can understand whether customers are able to contact us and whether the request system is working. Current events include successful service-request submissions, form errors, call-link clicks, and text-link clicks.
Conversion events may include service category, service-city or service-area bucket, customer type, urgency, source page, attachment count, technical outcome, first-touch landing page/service/city, referring website hostname, and UTM source, medium, and campaign. The conversion-event system is designed not to record customer names, street addresses, phone numbers, email addresses, job descriptions, reference numbers, attachment contents, UTM content, or UTM term.
If a city value is not on Hyland’s published service-city list, the conversion system reduces it to a general “Other / review” category rather than intentionally storing the submitted city text in the conversion event.
Lead attribution
During a browsing session, the website may preserve the first Hyland landing page, the service and city inferred from that landing page when applicable, the referring website hostname, and standard campaign parameters such as UTM source, medium, campaign, content, and term.
This first-touch information is stored in browser session storage so it can remain available while you move between Hyland pages. When you submit a service request, the attribution information may be included with the internal request sent to Hyland. A limited subset—landing page/service/city, referring hostname, and UTM source/medium/campaign—may also be included in the privacy-safe conversion events described above.
For example, a referral from ChatGPT may include utm_source=chatgpt.com. Preserving that source helps Hyland understand which public information and service pages are producing legitimate customer requests.
Technical and security information
Our hosting, security, and request infrastructure may process technical information such as date and time, requested page or endpoint, request status, browser or user-agent information, referrer, request identifiers, and Internet Protocol (IP) address. This information may be used to operate the website, diagnose failures, prevent abuse, investigate suspicious activity, and protect customers and Hyland.
Hyland treats technical security metadata as short-lived operational information. Our normal practice is not to intentionally preserve ordinary security/request metadata longer than 30 days when it is no longer needed for operational or security review. Infrastructure providers may apply their own technical retention periods.
If a submission or request involves a credible threat, suspected fraud, abuse, attempted compromise, safety concern, legal dispute, insurance matter, or law-enforcement request, relevant records may be preserved beyond the ordinary period when reasonably necessary to document or address that matter.
How we use information
We use service-request information to understand the problem, confirm service-area availability, contact you, route the request, prepare for the call, schedule work, and maintain normal business records.
Information may be used to identify the appropriate warranty dispatch, property, authorization, work order, purchase order, or commercial account associated with the request.
Limited technical, attribution, and conversion information is used to understand lead sources, detect broken forms, identify delivery failures, address security issues or abuse, and improve website paths that are not working well.
Service providers and disclosure
Information may be processed by service providers that support hosting, infrastructure, email delivery, security, and related business operations. For example, the website is hosted on Vercel infrastructure and service-request email is delivered using Resend.
We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate fraud or abuse, enforce agreements, handle insurance or legal claims, or complete a business transaction such as a merger or sale where appropriate safeguards apply.
Hyland does not currently sell personal data through this website and does not currently use the website’s service-request, attribution, or conversion-event system for targeted advertising.
Retention
Service requests, communications, estimates, work records, authorization records, invoices, photographs, and other business records may be retained for as long as reasonably needed for service, accounting, warranty, tax, insurance, legal, dispute-resolution, safety, and recordkeeping purposes.
Short-term technical/security metadata is handled as described above. Session-scoped first-touch attribution ordinarily expires with the browser session, although attribution included in a submitted service request may remain with that business record. Conversion events are operational records and should not contain the customer-identifying fields excluded by design.
When information is no longer reasonably needed, Hyland may delete, anonymize, aggregate, or securely dispose of it, subject to legal and operational requirements.
Privacy choices and requests
You may contact Hyland to ask about personal information we maintain about you or to request correction or deletion. We may need to verify your identity and may retain information when required or permitted for legal, accounting, warranty, safety, fraud-prevention, or other legitimate purposes.
To the extent the Colorado Privacy Act or another applicable privacy law gives you additional rights, Hyland will process valid requests as required by applicable law. Requests may be sent to support@hylandservices.com.
Because Hyland does not currently sell personal data through this site or use this site’s data for targeted advertising, there is currently no separate sale/targeted-advertising opt-out workflow on the site. If that practice changes, this policy and applicable controls should be updated first.
Security and limitations
Hyland uses reasonable technical and operational measures intended to protect information, including server-side validation, attachment restrictions, spam controls, limited conversion-event fields, and controlled service-request routing. No Internet transmission, email system, or storage environment can be guaranteed completely secure.
Do not use the service-request form to send Social Security numbers, payment-card numbers, passwords, government identification numbers, medical records, or other sensitive information that is not necessary to describe the service request.
Questions?
